Callisto Style Policies and Terms & Conditions

At Callisto Style, we are committed to providing an exceptional, welcoming and professional service.

When you make a booking, time is reserved especially for you. The following policies help us manage appointments fairly, protect our stylists’ time and provide the best possible experience for every client.

By booking an appointment with Callisto Style, you confirm that you have read and accepted the policies and terms below.

1. Booking and Deposit Policy

Standard appointments

A deposit equal to 25% of the booked services is normally required.

Head Spa appointments

A deposit equal to 50% of the booked services is required.

Consultations

Consultations are payable in full when booked. This is because the consultation fee covers the professional time reserved with your stylist.

Paying your deposit

Deposits and advance payments are normally taken when the appointment is booked.

Where we agree to hold an appointment provisionally, the required payment must be received no later than 48 hours before the appointment. If payment is not received by the agreed deadline, the appointment will be released and made available to another client.

Appointments made within 48 hours of the scheduled start time require immediate payment.

Your deposit or advance payment forms part of the total appointment price and will be deducted from your final bill.

2. Cancellation, Rescheduling and No-Show Policy

We understand that plans can change. Please give us as much notice as possible if you need to cancel or reschedule your appointment.

Cancellation charges are calculated against the full price of the services booked, rather than the amount paid in advance.

At least 48 hours’ notice

If you cancel or reschedule at least 48 hours before your appointment, your deposit can be refunded or transferred to a new appointment.

Less than 48 hours but at least 24 hours’ notice

A cancellation charge equal to 25% of the booked services will apply.

If you have paid more than 25% in advance, any amount above the applicable cancellation charge will be refunded or transferred.

Less than 24 hours’ notice

A cancellation charge equal to 50% of the booked services will apply.

Any deposit or advance payment already made will count towards this charge. For example, if you have already paid a 25% deposit, a further 25% will become payable.

If you have paid more than 50% in advance, any amount above the applicable cancellation charge will be refunded or transferred.

No-shows

If you do not attend your appointment and have not contacted us, you may be charged the remaining balance, up to the full value of the services booked.

The amount charged will reflect the time reserved and the loss caused by the missed appointment.

Any outstanding cancellation or no-show charge may need to be paid before another appointment can be confirmed.

Refilled appointments

If we successfully refill your cancelled appointment, the cancellation charge will normally be waived or refunded, subject to any reasonable costs already incurred.

Exceptional circumstances

We understand that genuine emergencies can happen. Exceptional circumstances will be considered fairly by salon management.

Any exception is granted at management’s discretion and does not automatically alter the policy for future appointments.

3. Late Arrival Policy

Please contact us as soon as possible if you expect to be late.

We will always try to accommodate you within the time remaining. However, arriving late may mean that your service needs to be shortened, adjusted or rescheduled to avoid delaying other clients.

If a shortened service can still be provided safely and professionally, the original appointment price may still apply because the full appointment time was reserved for you.

If you arrive 15 minutes or more after your scheduled start time and we can no longer provide the service, your appointment may be treated as a late cancellation under the policy above.

Any charge will be applied fairly, taking account of the time reserved, the service we can provide and whether the appointment can be refilled.

4. Prices and Extra Hair Charges

Our advertised hair-service prices are based on standard appointment times and typical product use.

If your hair is particularly long or thick, or your chosen service requires additional time or product, an Extra Hair charge may apply.

Where reasonably possible, we will explain any additional charge during your consultation or before the service begins.

If you are unsure whether an Extra Hair charge may apply, please tell us about your hair length and thickness when booking. Our team will be happy to advise you.

We will not add an Extra Hair charge without explaining the reason for it.

help us be green

5. Treat Card Program

Earning points

Treat Card members earn:

One point for every £1 spent on eligible salon services.

Two points for every £1 spent on eligible retail products.

Additional points for qualifying reviews or successful referrals, where offered.

Points may not be available on every purchase, promotion or discounted service. We will make any exclusions clear.

Redeeming points

Treat Card points can be redeemed against eligible services when booked in advance and products available from Callisto Style.

Points have no cash value, cannot be exchanged for cash and cannot be transferred to another person unless we agree otherwise.

Point expiry

Treat Card points remain active while there is qualifying activity on the account.

Points will expire following two years of account inactivity. We may send a reminder before points expire where we have suitable contact details and permission to contact you.

Lost or replacement cards

A replacement Treat Card can be issued for a fee of £5.

If the original card is later found and returned to us in good condition, a £2.50 credit will be added to the account.

Changes to the programme

We may occasionally need to change the way Treat Card points are earned or redeemed.

We will provide reasonable notice of any significant change. Where a change negatively affects points already earned, clients will be given a reasonable opportunity to use those points under the previous terms.

Ending the programme

If Callisto Style decides to end the Treat Card programme, clients will be notified and given at least 60 days to redeem their remaining eligible points.

6. Help Us Be Green Fee

We are committed to reducing our environmental impact and supporting sustainability initiatives. As part of this commitment, we have introduced a Help Us Be Green Fee.

This small fee is automatically added to your final bill at checkout. It helps us invest in eco-friendly practices, such as recycling programmes, energy-saving technologies, and sustainable product choices.

Please note: The Help Us Be Green Fee is voluntary for most services. If you would prefer not to contribute, you may request for it to be removed at checkout — no questions asked.

help us be green

7. Recommend a Friend Program

Give a friend £15 off their first visit and receive a £20 voucher for yourself.

How it works

Share your unique Callisto Style referral link with a friend.
Your friend follows the link and claims £15 off their first visit.
Your friend makes a booking and completes their first appointment with us.
Once your friend has completed their appointment and checked out, you will receive a £20 voucher.

Referral conditions

The referred friend must be a new Callisto Style client.
The £15 offer must be claimed through the unique referral link.
The referred friend must complete and pay for their first appointment before the £20 voucher is issued.
Cancelled, refunded or unpaid appointments will not qualify for a referral voucher.
Each new client can only be used for one referral.
Referral vouchers cannot be exchanged for cash.
Any expiry date or additional redemption conditions will be displayed when the voucher is issued.
Referral rewards cannot be combined with another promotion or discount unless we state otherwise.

8. Gift Vouchers

Callisto Style gift vouchers are valid for 12 months from the date of purchase unless a different expiry date is clearly stated when the voucher is issued.

Gift vouchers can be used as full or partial payment for eligible services or products. Any remaining balance can be used before the original expiry date.

Gift vouchers:

Cannot be exchanged for cash.
Cannot be used to purchase another gift voucher unless we agree otherwise.
Must be presented or identified when being redeemed.
Will not normally be replaced if lost, stolen or damaged unless satisfactory proof of purchase is provided.

Using a gift voucher to secure an appointment does not remove the requirement to follow our cancellation and no-show policy.

9. Policy Amendments

Changes to Policies:
- Callisto Style reserves the right to amend these policies at any time.
- Clients will be notified of changes via email, social media, and updates on the website. Changes will take effect 30 days after notification.

10. Privacy and Data Security

Storage of Card Details:
- Card details are stored securely via our booking system in compliance with PCI DSS standards.
- Stored details will only be used for processing deposits, no-show charges, or late cancellation fees, as outlined in our policies.
Client Information:
- Personal data is collected solely for providing salon services, managing loyalty programs, and improving client experience. Data will not be shared with third parties without client consent.

Privacy Policy
At Callisto Style, we respect and protect your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information.

1. Information We Collect

We may collect the following types of personal information:

Contact Details: Name, email address, phone number.
Appointment Information: Booking history, preferences, and notes for stylists.
Payment Information: Card details stored securely via our booking system (PCI DSS compliant).
Loyalty Program Data: Points earned and redeemed through Treat Cards.
Website Data: Cookies and usage analytics to improve user experience.

2. How We Use Your Information

We use your data to:

Manage bookings and appointment reminders.
Process payments securely.
Communicate offers, updates, and salon news (if you opt-in).
Track loyalty points and referrals through our Treat Card and referral programs.
Improve our website and salon services.

3. How We Store and Protect Your Data

All data is stored securely using encrypted systems compliant with GDPR and PCI DSS standards.
We do not share your information with third parties except where required for payment processing or legal compliance.

4. Cookies and Website Analytics

Our website uses cookies to enhance your browsing experience and track visitor behaviour. You can manage cookie preferences in your browser settings.

5. Your Rights

You have the right to:

Access, update, or delete your personal data.
Withdraw consent for marketing communications at any time.
Request a copy of the personal data we hold about you.

6. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and clients will be notified of significant updates.

9. Contact Information

For further information or assistance with bookings and policies, please contact us:

Phone: 01600228070
Email: info@callistostyle.co.uk
Address: 5 Monnow Bridge, Monmouth, NP255ER